Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for any purchases made in Factrix. We want you to be satisfied with your purchases, and we're committed to fair refund practices.

2. Digital Purchases

All purchases in Factrix are for digital goods (virtual items, card packs, premium features, etc.). Due to the nature of digital goods, all sales are generally final once the items have been delivered to your account.

3. Eligible Refunds

You may be eligible for a refund if:

• Technical Issues: You were charged but did not receive the purchased items due to a technical error
• Duplicate Charges: You were accidentally charged multiple times for the same purchase
• Unauthorized Purchases: Someone made purchases on your account without your permission (subject to investigation)
• Within 24 Hours: You request a refund within 24 hours of purchase and have not used or consumed the purchased items

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Virtual currency that has been spent
• Card packs that have been opened
• Items that have been used, equipped, or consumed
• Subscription time that has passed
• Purchases made more than 30 days ago
• Items purchased during a sale or promotion (unless defective)

5. How to Request a Refund

To request a refund:

1. Email us at [email protected]
2. Include your account email and username
3. Provide the transaction ID or receipt
4. Explain the reason for your refund request

We aim to respond to refund requests within 3-5 business days.

6. Refund Processing

If your refund is approved, it will be processed using the original payment method. Depending on your payment provider, refunds may take 5-10 business days to appear in your account.

Upon refund, any items or currency associated with the purchase will be removed from your account.

7. Chargebacks

If you dispute a charge with your bank or payment provider (chargeback) instead of contacting us, we may suspend your account pending investigation. We encourage you to contact us first to resolve any billing issues.

8. Regional Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions provide additional refund rights that may apply regardless of this policy.

European Union

EU consumers have a 14-day withdrawal right for digital purchases. However, by starting to download or access digital content, you may waive this right.

Australia

Australian consumers have rights under the Australian Consumer Law that cannot be excluded. If goods have a major failure, you can choose a refund or replacement.

9. Abuse Prevention

We reserve the right to deny refund requests if we detect patterns of abuse, such as repeated refund requests, fraudulent claims, or attempts to exploit the refund system.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or in-game notification.

11. Contact Us

For questions about refunds or this policy, contact us at:

• Email: [email protected]